Providing Exemplary Customer Service Through Meaningful Equity-Based Conversations

Have you ever been in a conversation where you are sure others are listening to respond rather than to understand? How about when you are talking but you feel that no one is really listening? Do you walk away from certain conversations thinking, “They just don’t get it!” Meaningful team conversations spur collaboration, promote growth, and increase productivity. They also enable the team to leave the conversation feeling more connected.

This three hour presentation combines research based and practical skills for serving education’s primary, secondary, and internal customers through meaningful, equity-based conversations and practices.

Participants will leave with skills to:

• Ensure all speakers feel valued and heard
• Create an environment that promotes diversity, equity, and inclusion
• Conduct authentic conversations where the experiences of all team members are welcomed